Shipping Windows & Tracking Delay Info

Thanks for shopping with VillabeauTIFFul! Please review this post & check out the links provided at the bottom for more information regarding current VB order processing times, shipping windows, & any issues or inquiries regarding USPS package tracking or delivery.

Current Order Processing Times

With Tiff now being the only one at the VB Studio fulfilling orders, shipping windows are currently set for 7-14 business days (please note that this excludes all weekends & holidays).

Shipping Windows

Our shipping timeframe has been updated to reflect the time needed for the VB Team to process orders. Please allow 7-14 business days for your order to be processed for shipment.

Please note: this excludes all weekends & holidays. Thank you for your understanding! We will always do our very best to fulfill each and every order in a timely manner.

If there was a release, special shopping promotion, sale, etc, the shipping queue does become longer and may increase shipping times for orders placed in the following days as the team works to fulfill the increased amount of orders that come through. You can view VB release dates (both past & upcoming) on the VB Calendar HERE.

When Will My Order Ship?

Orders will be processed for shipment within 7-14 business days.

Shipping windows are also listed in the VB Store Policy. You will receive an email notification once your order has shipped & you can also view your order status anytime on the VB Account / Order History page in the shop.

You will be sent a tracking number via email once your order has been shipped. Please allow 24 - 72 hours for your tracking number to update.
The VB Studio doesn't have postal pick ups Friday through Sunday so any orders processed after Thursday's postal pick up begin shipping the following Monday.

Please keep in mind that for Priority shipping options, the USPS Priority shipping window is based on their shipping times once a package has been accepted by the postal service - it does not reflect the order processing / shipping times for VillabeauTIFFul.

When Will My Tracking Update?

Please allow 24 - 72 hours for your tracking number to update after receiving a shipment confirmation email. Once a package has been accepted by the USPS, we don't have access to any additional information aside from the tracking info that is available on their website.

Some packages are arriving without any tracking updates aside from “in transit" while other packages are being marked as "Delivered" & then showing up a few days later.

If you are worried about a package being lost or misdelivered, please first contact your local post office/postal worker or USPS Customer Service, and fill out a Missing Mail form on their website. If there is no movement on the USPS tracking website, please wait 3-4 weeks from the date the package was shipped before contacting VB Customer Service.

Check the USPS Service Alert page for updates regarding any delays they are experiencing due to COVID-19, seasonal rushes, & any other issues.

What if I Have Delivery Issues?

VillabeauTIFFul is not responsible for packages that are stolen from your property, damaged, tampered with, or marked as delivered once they have been accepted by USPS. It is the buyer's responsibility to contact USPS to resolve these issues and file a claim with the postal service. At times, a package may be marked as delivered but was misdelivered. Please wait 1-2 business days to see if your package does show up. If not, you will need to contact USPS directly.

For Priority packages with insurance, you can file a claim HERE.
For First Class packages, you can file a Missing Mail Search HERE.
You can find the USPS contact information HERE for all other inquiries & issues.

What about International Shipping?

WE ARE NOT ABLE TO SHIP TO THE EU OR CHINA

VB ships all over the world, except for EU & China. If you use a freight-forwarding service for your international packages, please enter that shipping information at checkout.

When you go to check out in the shop, a list of countries where we currently offer shipping will be available for you to choose from. If your location is not listed there, unfortunately we are not able to offer shipping to that destination at this time.

For more international shipping information, please review the VB Store Policy.

International shipping is taking longer than usual - some packages aren't arriving for up to 2 months or longer. The USPS has temporarily suspended international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. You can find a list of these destinations on the USPS International Service Alerts page.

UK/EU: Due to changes in the VAT treatment of overseas goods, we are no longer offering shipping to the UK/EU. The UK/EU has been removed from our list of shipping destinations.

Please reach out to VB Customer Service prior to placing your order if you have any additional questions.